Learn about the iMPRoVE Platform

The iMPRoVE (Measures for Providers Responding to Victimization Experiences) platform is designed to help service providers better understand, from the perspective of the people they serve, whether their services are achieving their intended outcomes. It has a range of features including, built-in data collection and visualization tools.

The following resources will help you use the platform and tool, collect and explore your data, and learn how to use the findings to best support those you serve. If you need additional support, please contact our helpdesk under the GET HELP tab.

Brief How-To Guides

Step-by-step instructions on how to use the platform features.

Getting Started with iMPRoVE

Step-by-step instructions on how to get started with iMPRoVE from setting up an account to finding and exploring your data.

Creating and Logging in to an iMPRoVE Account

Step-by-step instructions for creating an account and logging in to iMPRoVE.

Selecting the Appropriate Module

Step-by-step instructions for how to select the base survey that best fits your program's intended outcomes.

Creating or Deleting an iMPRoVE Tool

Step-by-step instructions for creating an account and logging in to iMPRoVE.

Finding and Exploring the Data

Step-by-step instructions for how to find and explore your data on the iMPRoVE platform.

Shortening Links

Step-by-step instructions for shortening links to share with persons receiving services.

Offering the Tool to Persons Receiving Services

Offering the tool to persons who received services

Step-by-step instructions for how to offer the tool to persons who received services.

Generating and Sharing Links to the Tool

Step-by-step instructions for how to select the base survey that best fits your program's intended outcomes.

Brief Training Videos

Step-by-step videos on how to use the platform features.

Creating and Logging in to an iMPRoVE Account

Step-by-step instructions for creating an account and logging in to iMPRoVE.

Selecting the Appropriate Module

Step-by-step instructions for how to select the base survey that best fits your program's intended outcomes.

Creating or Deleting an iMPRoVE Tool

Step-by-step instructions for accessing and sharing links to the tool with persons receiving services.

Generating and Sharing Links to the Tool

Step-by-step instructions for creating and deleting an iMPRoVE tool.

Finding and Exploring the Data

Step-by-step instructions for how to find and explore your data on the iMPRoVE platform.

Shortening Links

Step-by-step instructions for shortening links to share with persons receiving services.

Offering the Tool to Persons Receiving Services

Step-by-step instructions for how to offer the tool to persons who received services.

General Resources

Additional resources for using iMPRoVE

Example Handout for Persons Receiving Services

An example handout to share with persons receiving services about the opportunity to provide their feedback about your services. It can be customized to your agency by including your unique link or QR code.

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Example Guide for Staff Offering the Tool

An example guide for staff who are offering the tool to persons receiving services. You can download it and adapt it for how your agency plans to offer the tool.

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Quick Start Implementation Guide

A guide that will help you develop an plan for how to set up iMPRoVE and begin collecting data at your agency.

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When & How Training Worksheet

A fillable form worksheet to accompany the "When & How Training" recording. This worksheet will help users plan their data collection strategy.

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Upcoming Live Trainings

iMPRoVE: Accessing & Understanding Data - May 9th

Learn how to access your iMPRoVE data and the different ways you can use it on May 9th from 12-1:30pm ET.

iMPRoVE: Onboarding 101 - May 14th

Ready to start? Learn the basics of how to use iMPRoVE on May 14th from 2-3:30pm ET.

iMPRoVE: Office Hours - May 21st

Connect with other iMPRoVE users, discuss strategies/challenges, and ask questions on May 21st from 12-1pm ET.

iMPRoVE: Onboarding 101 - June 11th

Ready to start? Learn the basics of how to use iMPRoVE on June 11th from 1-2:30pm ET.

iMPRoVE: Office Hours - June 18th

Description: Connect with other iMPRoVE users, discuss strategies/challenges, and ask questions on June 18th from 12-1pm ET.

Recorded Trainings & Webinars

Archived recordings of previous live events.

Recording: Onboarding to iMPRoVE 101

Ready to Start? This recording will overview the basics of how to use iMPRoVE.

Recording: Overview of iMPRoVE

Learn more about iMPRoVE and how this free tool can help your agency measure program outcomes and service quality.

Recording: When & How to Administer iMPRoVE

Learn about when and how to administer iMPRoVE. Download the accompanying worksheet under “General Resources” to complete during the training.

The iMPRoVE platform was developed by RTI International, in partnership with the Justice Research and Statistics Association, the Georgia Criminal Justice Coordinating Council, and Performance Vistas. Development was supported by the National Institute of Justice, Office for Victims of Crime, and the Office on Violence Against Women (NIJ Award No. 2019-MU-MU-K026). Continued support of the iMPRoVE Platform is provided by Office for Victims of Crime (OVC Award No. 15POVC-22-GK-04503-NONF).

Subject matter experts in the field of victim services were engaged at every step of the project for input on the content of iMPRoVE. Visit our About Page to learn more.

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